DELIVERY AND SHIPPING

DELIVERY AND SHIPPING
Thank you for choosing Ovilion INC for your office supplies shopping. We are committed to providing you with fast and reliable delivery services. Please read the following terms regarding delivery and shipping carefully to ensure that you understand our policies and procedures.

1. Shipping Area
   1.1 Domestic Shipping in the United States
   Ovilion INC provides shipping services within the United States to facilitate your office supplies purchases in various states and regions. We try to cover the entire United States, including remote areas, as much as possible.
   1.2 International Shipping
   We also provide shipping services to international customers. Please note that the time and cost of international shipping may vary depending on the country or region.
2. Shipping Time
   2.1 Domestic Shipping Time in the United States
   ●Standard Shipping Service: Usually delivered within 5 to 10 business days.
   Please note that shipping time may be delayed due to location, order processing time, holidays or other unforeseen factors.
   2.2 International Shipping Time
   ●International Standard Shipping: Usually delivered within 7 to 15 business days, depending on the destination country and customs clearance requirements.
   In international shipping, customers may need to bear customs clearance fees, tariffs and other import taxes, which are determined by the governments of each country.
3. Shipping methods and cooperating couriers
   Ovilion INC cooperates with several well-known couriers to ensure reliable delivery services for customers. We mainly cooperate with the following couriers:
   ● United States Postal Service (USPS)
   ● United Parcel Service (UPS)
   ● Federal Express (FedEx)
   ● DHL (for international shipping)
   During the checkout process, you can select the courier and the corresponding shipping options.
4. Shipping costs
   The shipping costs will be calculated based on the total amount of your order, the shipping address and the selected shipping method. We will display detailed shipping cost information on the checkout page. We provide free shipping services for orders reaching a certain amount.
5. Order tracking
   After you place an order, we will send a confirmation by email and provide a tracking number after the order is shipped. You can use the tracking number to check the status of your order on the courier’s website.
6. Shipping Issues
   6.1 Undelivered Orders
   If your order has not arrived after the estimated delivery time, please first check the tracking information of the courier. If you still cannot find your order, please contact the Ovilion INC customer service team and we will assist you in resolving the issue.
   6.2 Shipping Damage
   If you find that the product is damaged during transportation, please contact customer service within 5 days after receiving the product and we will process a refund or exchange for you.
7. Notes
   ●Please make sure the delivery address you provide is accurate to avoid affecting the delivery time.
   ●We are not responsible for delays in special circumstances (such as bad weather, natural disasters, etc.).
   If you have any questions about our delivery and transportation terms or need further information, please contact the Ovilion INC customer service team and we will be happy to help you!

Thank you for your understanding and support! We look forward to providing you with quality service.