FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to Ovilion INC! Here, we want to provide you with transparent and clear information about our products and services. Below are some frequently asked questions that are designed to answer some of the questions you may have when using our website. Please read these terms carefully before using our website and services.

1. Frequently Asked Questions
   1.1 How do I place an order?
   You can browse products by visiting our website at www.ovilioninc.com and add items to your shopping cart as needed. Once you have confirmed the items in your shopping cart, click “Checkout” and follow the prompts to complete your order.
   1.2 How do I modify or cancel my order?
   If you need to modify or cancel your order, please contact our customer service team as soon as possible. Please note that once an order has entered the shipping stage, it may no longer be modified or cancelled. Please contact our customer service email at help@oviliononline.com or call (442) 407-4962.
   1.3 What payment methods does Ovilion INC offer?
   We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and other secure online payment methods. The specific available payment options will be provided on the checkout page.
   1.4 How much is the shipping cost?
   The shipping cost will be calculated based on the total amount of your order and the destination, and the specific shipping cost information will be displayed at checkout.
   1.5 How can I track my order?
   After the order is shipped, we will send you tracking information via email. You can use the tracking link and order number to check the order status on the shipping company’s official website.
2. Product Information and Availability
   2.1 Is the product information complete and accurate?
   Ovilion INC strives to ensure that the information of all products on the website is accurate and complete. However, due to technical errors or other reasons, the information may be inaccurate. We reserve the right to change product information, images and prices without prior notice.
   2.2 Is the product always in stock?
   Although we strive to keep sufficient inventory, the availability of products may vary due to changes in demand. If the product you ordered is out of stock, we will notify you as soon as possible and provide you with an alternative or refund option.
3. Refund and Return Policy
   3.1 How do I apply for a refund?
   If you are not satisfied with the product you purchased, please refer to our Refund Policy for detailed refund and return procedures. You must make a refund request within 30 days and ensure that the product is in unused condition.
   3.2 What if the product is damaged during transportation?
   If your product is damaged during transportation, please contact our customer service team within 5 days of receiving the product. We will provide you with a replacement or refund service based on the specific situation.
4. Customer Service
   4.1 How to contact customer service?
   If you encounter any problems during browsing or shopping, please feel free to contact Ovilion INC customer service team at any time through the following methods:
   ● Email: help@oviliononline.com
   ● Phone: (442) 407-4962
5. Other questions
   5.1 Does Ovilion INC have a membership program?
   Ovilion INC occasionally launches membership promotions. Please follow our website or subscribe to our email newsletter to get the latest promotions and membership activities.

Thank you for your attention and support to Ovilion INC! We look forward to providing you with an excellent shopping experience. If you have any further questions, please feel free to contact us.